bpexch com Privacy Policy – How We Handle Your Data

1 About This Privacy Policy

This Privacy Policy explains how bpexch com collects, uses, stores and protects the personal information of all users who register and interact with the platform. It applies to every part of the bpexch com experience — from the moment you create your account through every deposit, withdrawal, bet, and support interaction you have with us.

By creating an account on bpexch com and using any of our services — including sports betting, slot games, live casino, the VIP programme and promotions — you acknowledge that you have read and understood this Privacy Policy. This document should be read alongside our Terms and Conditions to get the full picture of your rights and obligations as a registered user.

bpexch com is committed to handling your data responsibly. We only collect information that is genuinely necessary to operate the platform, process your transactions and provide you with a safe and personalised experience. We do not collect data for the sake of it, and we do not sell your personal information to third parties under any circumstances.

2 Data We Collect

bpexch com collects personal data in two main ways: information you provide directly when registering or using the platform, and information that is gathered automatically as you interact with our services.

2.1 Information You Provide

• Registration details: Full name, date of birth, mobile number and email address provided at the time of account creation.
• Identity verification documents: Government-issued identification such as a CNIC or passport, submitted when account verification is required.
• Payment information: JazzCash account numbers, Easypaisa wallet details, bank account details, card information and Raast identifiers used for deposits and withdrawals. Full card numbers are never stored on bpexch com servers — these are processed directly by our payment partners.
• Support communications: The content of any messages, emails or live chat conversations you have with the bpexch com support team.
• Responsible gaming settings: Deposit limits, session reminders and self-exclusion preferences set within your account.

2.2 Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, screen resolution and device identifiers.
• Usage data: Pages visited, features used, games played, bets placed, time spent on specific sections and navigation patterns within the platform.
• Session data: Login timestamps, session duration and activity logs used for security monitoring and fraud prevention.
• Cookie data: Information stored in cookies and similar technologies — explained in detail in Section 5.

3 How We Use Your Data

bpexch com uses the personal data we collect for clearly defined purposes only. We do not use your data for anything beyond what is described in this policy. The main reasons we process your information are:

• Account management: To create, maintain and secure your bpexch com account, including login authentication and password recovery.
• Transaction processing: To process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets accurately and securely.
• Identity and age verification: To confirm that all registered users are aged 18 or above and that account details are genuine.
• Fraud prevention and security: To detect and prevent fraudulent activity, account takeovers, bonus abuse and other prohibited behaviour outlined in our Terms and Conditions.
• Platform personalisation: To customise the games, promotions and betting markets shown to you based on your preferences and activity on the platform.
• Promotions and bonuses: To manage your eligibility for welcome offers, ongoing promotions and VIP programme rewards.
• Customer support: To respond to your queries, resolve disputes and maintain a record of support interactions for quality assurance.
• Responsible gaming: To monitor usage patterns that may indicate problem gambling behaviour, and to apply deposit limits, session reminders and self-exclusion requests you have activated.
• Platform improvement: To analyse how users interact with bpexch com so that we can identify bugs, improve features and develop better experiences for Pakistan players.
• Legal obligations: To comply with applicable legal and regulatory requirements relating to financial transactions and user data.

4 Payment Data & Financial Information

4.1 How Payment Data Is Handled

All financial transactions on bpexch com are processed in PKR through our trusted payment partners. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank account or a debit/credit card, your payment details are transmitted directly to those payment processors using encrypted connections.

bpexch com does not store full card numbers, CVV codes or complete bank account credentials on our own servers. We retain only the minimum payment reference information required to match transactions to your account — such as a masked card number, JazzCash or Easypaisa wallet identifier, or bank reference code.

4.2 Payment Security

All payment data in transit between your device, bpexch com and our payment partners is protected using industry-standard TLS encryption. Our payment processing partners are required to maintain their own security standards and data protection obligations as a condition of working with bpexch com.

4.3 Transaction Records

bpexch com maintains records of all deposit and withdrawal transactions linked to your account. These records are used for account management, dispute resolution, withdrawal processing and audit purposes. Transaction history is visible to you in the cashier section of your account at all times.

5 Cookies & Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. bpexch com uses cookies and similar technologies to keep you logged in, remember your preferences, analyse platform usage and support fraud prevention measures.

5.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. These handle session management, login state and security checks. You cannot opt out of essential cookies without losing core platform functionality.
• Functional cookies: Remember your settings and preferences, such as your preferred language, display options and responsible gaming tool configurations.
• Analytics cookies: Help us understand how users navigate the platform — which pages are visited most often, where users spend the most time and which features are used most. This data is aggregated and does not identify individual users.
• Security cookies: Used to detect and prevent fraudulent logins, bot activity and suspicious access patterns on your account.

5.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect how bpexch com performs on your device and may limit access to some platform features. Essential and security cookies cannot be disabled without logging out of the platform entirely.

6 Data Sharing & Third Parties

bpexch com does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. Full stop. Your data is yours, and we treat it with respect.

We do, however, share limited and necessary data with third-party service providers who are contracted to help us operate the platform. These include:

• Payment processors: JazzCash, Easypaisa, Raast, bank networks and card processors — who receive payment data solely to complete transactions you initiate.
• Identity verification providers: Third-party services used to verify the authenticity of identity documents submitted for account verification.
• Game providers: The developers and operators of slot and live casino titles available on bpexch com receive your user ID and session data to deliver gameplay and calculate results. They do not receive your payment details or full personal profile.
• Customer support tools: Platforms used to manage live chat and email support interactions. Support agents access only the account information relevant to resolving your query.
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics services to help us improve the platform.

Every third-party partner working with bpexch com is required to handle your data securely and to use it only for the specific purpose for which it was shared. We do not permit our partners to use your data for their own marketing or to pass it on to other parties.

7 Data Retention

bpexch com retains your personal data for as long as your account is active and for a reasonable period thereafter, as required to fulfil the purposes described in this policy. The specific retention periods that apply are:

• Active account data: Retained for the full duration your account is open on bpexch com.
• Transaction records: Financial transaction records are retained for a minimum of five years from the date of the transaction to support dispute resolution and audit requirements.
• Identity verification documents: Retained for a minimum of five years from the date of submission or from the date your account is closed, whichever is later.
• Support interaction records: Chat logs and email correspondence are retained for a minimum of two years.
• Closed account data: Following account closure, personal data is retained for a minimum period required by applicable obligations before being securely deleted or anonymised.

When data is no longer required, bpexch com deletes or anonymises it in a secure manner so that it can no longer be linked to any individual user.

8 Your Rights Over Your Data

As a registered user of bpexch com, you have specific rights over your personal data. These rights are summarised below:

• Right to access: You can request a copy of the personal data bpexch com holds about you at any time. We will provide this in a clear and readable format.
• Right to correction: If any personal data we hold is inaccurate or out of date, you have the right to request that it be corrected. Basic details such as your contact number and email address can be updated directly in your account settings.
• Right to deletion: You can request that bpexch com delete your personal data. Note that some data — particularly transaction records and identity documents — may need to be retained for a minimum period as described in Section 7, even after account closure.
• Right to restrict processing: In certain circumstances, you can request that bpexch com limit how your personal data is used while a query or dispute is being resolved.
• Right to withdraw consent: Where your data is processed on the basis of consent — such as receiving marketing communications — you can withdraw that consent at any time without affecting any other aspect of your account.

To exercise any of these rights, contact the bpexch com support team directly via live chat or email. We will respond to all data requests within a reasonable timeframe. Please note that some requests may require identity verification before we can act on them, to ensure we are disclosing or modifying the data of the correct account holder.

9 Data Security

bpexch com takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration and disclosure. These measures include:

• TLS encryption for all data transmitted between your device and bpexch com servers.
• Encryption of sensitive stored data, including identity documents and payment references.
• Strict internal access controls — only authorised personnel with a legitimate need to access specific data are permitted to do so.
• Real-time monitoring systems that detect and flag suspicious login activity, unusual transaction patterns and potential account takeover attempts.
• Regular security reviews of platform infrastructure and third-party integrations.

While bpexch com maintains strong security practices, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password for bpexch com, do not share your login credentials, and contact support immediately if you notice any unusual activity on your account.

10 Children's Privacy

bpexch com is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been registered by a minor, that account will be closed immediately and any associated data will be handled in accordance with our legal obligations.

If you believe that someone under 18 has registered an account on bpexch com, please contact our support team immediately so that the matter can be investigated and resolved without delay. Protecting minors from accessing gambling platforms is a responsibility we take seriously at bpexch com.

11 Changes to This Privacy Policy

bpexch com may update this Privacy Policy from time to time to reflect changes in platform features, data practices or applicable requirements. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

Where changes are significant — for example, if we change how we use your data in a material way — we will notify registered users via email or an in-platform notification before the changes take effect. Your continued use of bpexch com after any update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically so that you are always aware of how your personal data is being handled. If you have concerns about any change to this policy, contact our support team or request account closure before the updated policy takes effect.

12 Contact Us About Your Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy-related concern, the bpexch com support team is available 24/7 to help.

• Live Chat: Available directly within your account dashboard — the fastest way to reach us for any privacy or data query.
• Email: [email protected] — use this for formal data requests or detailed privacy concerns that require a written record.
• FAQ: Visit our FAQ page for answers to common questions about account data, verification and security.

For all requests related to data access, correction or deletion, please include your registered account details so our team can locate your records and respond efficiently. Identity verification may be required before we can process certain requests.